Junior Customer Success Crew

Ready to join the fastest-growing tech company?

In 2023, we received the prestigious Oryx Award 2023 by the Dutch Financial Newspaper (FD), for the company with the most exceptional growth performance. We were awarded 1st place by the Deloitte Fast 50 award in 2019 for growth and innovation, and 7th place in 2020. We’ve continued our strong growth during and after Covid times, and have ambitious plans for the future. Now, we are looking for driven and skilled Junior Customer Success Crew members to join our team to further conceptualize and execute our growth ambition.

About Experiencegift

Experiencegift is home to Hotelgift, Flightgift, Traingift, and Activitygift. Our gift cards can be redeemed for over 750,000 hotels, 400 airlines, 50,000 activities worldwide, and train journeys all across Europe. We believe in experiences over things. Our mission is to enable our customers to spread joy by giving the gift of experiences that can be redeemed whenever, wherever. As we sell in over 50 countries worldwide, we’ve built a diverse team of over 50 colleagues and more than 15 nationalities. We have subsidiaries in Amsterdam, London, Athens, and New York. 

What makes the role so great?

You will be the voice of Experiencegift, ensuring every customer enjoys a seamless journey from “I want to gift” to “I’ve booked my experience”. Using empathy and problem-solving, you will:

• Respond promptly to customer enquiries

• Propose creative solutions to improve the customer experience

• Support the team, focus on achieving your targets, and actively contribute to our collective goals

What will you bring?

• Athens-based (must be local)

• 6-24 months of experience in customer support

• Exceptional written and verbal English skills

• Highly organized, able to handle multiple tasks simultaneously

• Obsessed with delivering the best possible experience to customers

• Proactive, driven, and comfortable working independently with a hands-on mentality

• Bachelor’s degree is a plus

What could you expect from us?

• Fast-track growth opportunities in a scale-up environment

• Lots of learning and development programs

• Competitive salary

• Daily lunch & Athena public transport card

• Hybrid work policy (2 days WFH)

• Dog-friendly office

• Young, international, friendly, high-energy teams

This is a full-time job (40h/week) on a 6-month contract based in Athens, available as soon as possible. You will join the Operations team reporting to the Operations Managers.

At Experiencegift, everything you do matters in our award-winning scale-up culture. You will gain hands-on experience in a fast-growing, creative environment that empowers you to make a real impact.

Ready to make a real impact in a thriving company? Apply directly here or visit our career page for more details. We are looking forward to meeting you!

No agencies, please, we manage our recruitment processes internally.